Becoming a 3D Travel Agent
Below is the description of our hiring process that is scheduled to resume fall of 2015 with contracts offered by January 1st of 2016. The process is subject to major revisions prior to beginning the hiring process once again.
The original Fabulous Five of 3D Travel Company, pictured here at Disney's Earmarked Conference for Authorized Disney Vacation Planners. The Fab Five of 3D include Amy Pruitt, Denise Stufflebeam, Kim Deviese, Charlene Hanyzewski and Carol Beth Scott. They are shown here with Ivana Dream, mascot of all Authorized Disney Vacation Planners.
2010 Hiring Class in Texas, when we expanded our team to include Cindy Fragozo, Marilyn Robertson, Kimberly Richter, Dawn Adams, Missy Smith, Michele Moore and Shawn King.
Also pictured - CFO David Scott who has been part of the company since 2005 and keeps it running smoothly, and Lindsey Boughton, who we miss as a team member but continue to enjoy as a friend!
Our National Meeting in September of 2012 had a Family Fun Day!
Requirements to become a member of the 3D Travel Company Team
2. Time Commitment
If you’re still interested in joining the best team in the world, then you’ll need to know how the company structure and the compensation work. We are a purely commission based company and have no empoloyees, only independent contractors. What sets us apart from other Disney Destination Agencies is we work as a team. We train together, meet and travel together as often as we can and we share the burden of the work that is required to make the magic happen. Who is our team?
Carol Beth Scott – Founder/Owner/Manager
Carol Beth is in charge of promotions, communications, licensing and training
David Scott – Owner/CFP
David handles all commissions, including chasing yours down if need be. He also handles payroll and processes and mails ALL final papers (you don’t have to do that at 3D) and does the money end of all our dealings with any vendors or promotional outlets.
Amy Pruitt – Manager/Quality Technician (she prefers QT)
Amy keeps us looking shiny and polished. She is constantly tweaking the process and updating everything we use along the way with our clients. Every agent in 3D Travel is given a series of emails to use and trained on recordkeeping and personal quality control. You don’t have to invent the wheel – Amy has already done it for you.
Kim Deviese – Cruise Manager
Walt Disney World® Resort has been our primary product from day one, but all we needed was a leader to take us on the road to cruising. Kim came onboard the end of 2007 and she has been passionately leading the way to cruise sales every since. She provides us with inspiration, accountability and leadership. This is why Disney Cruise Line® is the fastest growing in our sales department right now.
Charlene Hanyzewski – National Meeting and Groups Manager
Charlene is planning, present and accounted for every 3D National Meeting. She is the reason it runs as smoothly as it does and improves every trip.
Brady McCain - Webmaster
Brady is the man who has built every website we've had, kept us from crashing and rescued us from a multitude of technical emergencies. When you have a technical issue, his company at Go Mylo Domains has a ticket system we utilize to submit issues and follow the pattern of progress.
Your Mentor – Everyone who comes onboard with 3D Travel is given a mentor to oversee their training and help launch their sales career. Your mentor will be available via email or phone and you will copy them as you take your first steps out in the big wide world of magical vacations. You maintain your mentor for your first 25 bookings, but most often agents bond so much with their mentors they never want to let them go.
The Team – Everyone on our team contributes with ideas, updates, even resources they’ve created to provide the team with something extra for our clients. If you have a concern or a question after you’ve finished being mentored, you merely pop onto our online group and someone who has been there and done that will speak up. Everyone in our team – owners/managers/mentors and agents – they are all active in our group.
What does this look like to you as an agent? First of all, you don’t have any day-to-day overhead beyond your phone and computer maintenance. We create, pay for and mail all papers, which means you don’t have to. Also, you don’t have to expend your time creating new email mailings for your clients. We have that covered, as well. Finally, you will be fully trained by a company that is one of the fastest growing in the business with a team who treats you like a member, not someone who doesn’t matter. From the day you join us, you are a valued contributor. What we expect in return is that you take excellent care of your clientele and maintain product knowledge for all destinations and cruises you sell. You will spend your hours training with constant continuing education, participating in our company wide promotions, taking on your own smaller scale promotions and finally expanding your business until you are able to rely on the word-of-mouth promotions that always take over when you’re good at what you do. We can guarantee you that if you can complete our training, you will be great at what you do!
Vendors pay us anything from 4% for tickets to 16% for cruise bookings, but the average commission is 10%. Of that 10% you start out getting 40% and work your way up. Your first commission increase comes after 25 bookings (the amount needed for us to recoup the cost of hiring you) As you continue with the company you can achieve new sales thresholds and see your commission rate increase up to 70%. We take the last 12 months of your sales to determine your commission – you do not have to start over once a year like other companies require. We also pay all commission on the 1st and the 15th of each month. There is no excessive waiting with 3D Travel. We like to think of ourselves as the company that always has new rewards and opportunities to work for. Even our top salespeople still have thresholds to conquer and they keep that in their sights every day!
Finally, If this sounds like something you’re interested in, you can submit your information online (submissions will be taken again the end of 2015) and you will hear from us during our next review week (weeks of June 1st and January 1st) with a link to submit your payments for your background check and online testing, a way to submit your personal recommendations online and more information about our next National Meeting.
How can I prepare for my online testing?
Immerse yourself in knowledge of Walt Disney World® Resort via online and print travel guides.
What do the webmaster fees include?
Creating a new email address
Creating an agent page
Formatting / enhancing agent headshot
Adding you to the agent menu system along with any FB, Twitter, blog links
Creating a 'Reviews' page
Creating a 'Reviews' module for your agent page
Creating a social icon module for your agent page
Creating a 'Credentials' module for your agent page
Adding you to the contact page
What is the minimum level of commitment required?
(Usually asked by people figuring out if they can work this job around other jobs/kids/sleep/etc)
There are two things you're considering as you think about becoming a part of our team. There is your minimum commitment, which is keeping up with correspondence, following through in care for any clients you have and continuing education. A minimum commitment without clientele is going to be 5 to 10 hours a week. Once you have clients the good news is they keep you educated and your CE becomes something that happens naturally, instead of something you have to go chase down.
Then there is the maximum commitment, which is for the few who want to make a living at this and become a top agent, able to experience future opportunities and break into new brackets of sales. These are the people who will be looking at every training as an opportunity, ever marketing plan as something to be tackled until they have so many generations of clientele they need to scale back their own promotions, lest they get in over their head.
Most of you will fall somewhere in between and the genius of the 3D structure is that everyone can fit in to the plan. I would encourage you; however, if the minimum requirement of trainings and communications are more than you can imagine yourself doing, then it's probably best to wait until another season in your life. Minimum won't get you anywhere. We've seen some of our girls in the last training group make the unfortunate series of decisions to stay at minimum and they're discouraged and beat down right now. The ones who stepped forward and out on a limb are being amply rewarded. Ultimately, the choice is up to you.
What can you tell me about the onsite training?
Onsite training is only for the 3D Agent – no family is allowed to come onsite or aboard the ship during the training. You will be able to request a roommate from within the company, but it is not guaranteed. They do have clothing requirements of business casual, etc, but they are not overly difficult. They will usually only take 4 to 6 from any given agency, which means it will be very much first come-first serve and pay attention if you want to get into any given training.
Here is a description of a Walt Disney World® Resort training.
On this 4-night, 5-day Walt Disney World® Resort On-Site Agent Education Program exclusive to EarMarked agencies, you will have the opportunity to improve your product knowledge and sales skills through first-hand experience. Attendees must fulfill the following requirements: must be a College of Disney Knowledge graduate to register.
Here is a description of a past Disney Cruise Line® training.
Pre-requisite: 2012 Disney Cruise Line Sailing to Success. Enhance your Disney Cruise Line product knowledge and sales potential by participating in this Discover Uncharted Magic Agent Education Program. Program includes 1 night at the Disneyland Resort and 7 nights onboard the Disney Wonder with site inspections, sales seminars and experiential components.
I don’t really understand what this job “looks” like. Can you help me understand it better?
To understand, let's look at a booking from beginning to end. 1st, you get a lead (sometimes through us, but usually generated yourself) Then, You send a quote with our standardized quote forms, having used the Disney Travel Agent's website or calling in via our Authorized Disney Vacation Planner phone line. The consistent process for 3D is Tell/Do/Tell. You always tell the client you're going to do something (in the case of the quote there is an autoresponder saying it will be a maximum of 24 hours - we encourage 2 hours or less - as your first "Tell") then you Do it for the client, then you Tell them you did it. The 2nd Tell also includes sending David Scott the details of your bookings along the way - but only after a deposit has been made on the booking.
After the quote, you follow up and hopefully you will get into discourse with your client about their choices. You may have to do additional quotes as well, to find exactly what they need. Once you help them find the best choices, they apply a deposit through our secure credit card authorization form. You apply the payment. You Tell/Do/Tell the payment and you send David the agency copies. Of course you follow all the security processes you’ve been trained on to keep their information safe and secure. All of their information is dumped from our system weekly.
After that, you begin planning their trip with them - we keep up with park hours, events, dining, refurbishments, changes, etc. In the case of a cruise, you may help them with ports, excursions, planning their time aboard ship, etc. We have standardized forms for each step of the process, which you will be fully trained to use.
One of the last emails/forms you send is for final payment. You will follow the same process you did for the deposit. Final papers are also standardized and your information is due into David's inbox by 30 days before travel. Commission penalties apply if you don't get it in on time or fail to care for your client or keep books updated at any time. (You have to ignore them or fail to do your work on time - penalties aren't applied for mistakes - they're applied for negligence. In the history of our company, we have yet to have to apply a penalty. You know, because we’re awesome.)
Of course, you follow up afterwards with your client.
If you have other questions that you think should be covered on this page, please email us and we’ll get them added in. Once again, thank you for your interest in joining the team at 3D Travel Company!