We have had great experiences with Jan Sleeper. She has been our agent for the last 4 cruises with RC spanning 5 to 6 years.
From the very beginning of each trip, communication with her is always quick and efficient. We feel like we are "in the loop" at all times.
This last trip there was an issue with our airline and making the boat in time was a serious concern. She contacted the cruise line on our behalf, gave us multiple options for another transfer, and pretty much saved the day.
We would never use another agent for anything!
Chris & Kim Herder
- Christopher Herder
Royal Caribbean International
It was a true delight working with Jan! She was very knowledgeable, professional, and kind. She knew our family loved doing a lot of the planning, and knew just when to step back and let us do our thing, but also knew when to step in with hints, tips, dates, and reminders. And she was always available to answer any of my random (sometimes strange) questions.
Thank you for helping with such a wonderful trip, Jan! Can't wait to call you up again!
- Sarah Marie Struck
Walt Disney World
My husband and I recently took our 8 year old daughter to Disney World and it was the first time for all of us. Jan made it SO easy and non-stressful! She answered our million questions, even late the night before our flight out. She literally did all the planning for us using all of her GREAT knowledge of the parks and all of our preferences. She made everything happen that was on our "MUST" list and gave tips that we learned were invaluable. She even continued to help after our trip was over. You could tell she really cared for us personally and wanted our trip to be one for a lifetime, which she made happen!
- Tonya Guin
Walt Disney World
Jan was just amazing. She handled our 1000 questions so well. :) We are new to cruising and she took the time to answer each and every question...shoot us different itineraries when we asked, change the dates and how many nights...gave her opinion when asked...she was just amazing! I look forward to working with her further and on other trips!
- Shannon Wollam
Carnival Cruise Lines
Jan made our holiday a wonderful experience. She exceeded all my expectations in every way. From the first interactions all the way through the end. Jan asked the right questions and tailored our trip.
- Marc Kefi
Walt Disney World